HELP CENTER
You Asked, We Answered
It’s important to us that our customers feel fully informed and confident when working with us. That’s why we’ve made an extensive list of past customers’ questions along with answers from our experienced team. Browse through the information below, and if you have a question that isn’t included here, feel free to reach out to us today.
Do you require a deposit?
We require a deposit for all hire equipment – however we offer a 30 day trading account to approved applicants only - please refer to Hire Terms and Conditions on our website.
Do you check and service your equipment regularly?
Hire equipment is provided in good working order for exclusive use to the hirer as per the agreed hire period.
How do I receive a quote?
Simply complete the "Request a Quote" on our website or email us at admin@go2hire.info
Please include as much information as possible: equipment, quantity, date, location, delivery requirements - this will make for a more accurate quote.
Is the equipment insured?
The Hirer is responsible for loss or damages to the equipment in any event during the Hire Period, except where any such loss, theft or damage is caused by our actions.
When does the hire period commence?
Hire period commences from when the Hirer takes possession of the equipment and ends when the equipment is returned and in possession of GO 2 HIRE.
Does the equipment come with instructions?
We will provide comprehensive written instructions or procedures where required, and we're available to take your call to assist with any questions.
Is there a minimum hire period?
This applies to certain equipment and will be confirmed prior to hire - for equipment returned before minimum hire period, the hirer is required to respectively pay all Hire Charges as per the executed Hire Agreement and minimum hire period.
Do you accept credit card payment and is there a surcharge?
Credit Card is accepted and all surcharges will be advised in accordance with financial providers' fees.